Refund policy
Refunds & Returns
At Ration Ready, we want you happy, but we also have to keep things safe and sensible.
Damaged or Faulty Items
- Inspect your order on arrival.
- If anything is damaged or wrong, email us within 48 hours at customerservice@rationready.co.nz
- Keep the packaging, snap a photo, and we’ll sort it: replacement, refund, or store credit.
Change of Mind
- Due to food safety, we cannot accept returns just because you had a change of mind.
- Products already enjoyed? Yep, they’re officially yours, and we hope they were delicious!
Consumer Guarantees Act & ACL
When you purchase from us you’re protected by the CGA. If something is faulty or not as described, we’ll make it right. Same applies to our Aussie customers, you protected by ACL If something is faulty or not as described, we’ll make it right for you too.
Refunds
- Approved refunds go back to the original payment method.
- It may take up to 10 business days to show in your account.
Exchanges
- Faulty or damaged goods are usually replaced with the same item.
- If unavailable, we’ll offer a refund or alternative.
