Refund policy
Refunds & Returns
At Ration Ready, we want you happy, but we also have to keep things safe and sensible.
Damaged or Faulty Items
- Inspect your order on arrival.
- If anything is damaged or wrong, email us within 48 hours at customerservice@rationready.co.nz
- Keep the packaging, snap a photo, and we’ll sort it — replacement, refund, or store credit.
Change of Mind
- Due to food safety, we cannot accept returns just because you had a change of mind.
- Products already enjoyed? Yep, they’re officially yours — and we hope they were delicious!
Consumer Guarantees Act
You’re protected by the CGA. If something is faulty or not as described, we’ll make it right.
Refunds
- Approved refunds go back to the original payment method.
- It may take up to 10 business days to show in your account.
Exchanges
- Faulty or damaged goods are usually replaced with the same item.
- If unavailable, we’ll offer a refund or alternative.
